Eligibility for Returns and Exchanges
As an operating standard for this store, please reach Dash before mailing an item to obtain approval and the applicable return steps, while customers have 30 days after receipt to seek either a no-reason return or an exchange.
Who Pays Return Shipping
As applied to eligible customer requests, under Dash's service standards, return freight remains the merchant's responsibility when an order is damaged, defective, incorrect, or incomplete; for an authorized no-reason return or exchange, the merchant bears the return freight and provides a prepaid method.
What to Send Back
For a transparent customer experience, a return should include the product's accompanying parts and packaging when reasonably available; accordingly, only handling beyond a reasonable inspection may affect the refund, and only to the extent applicable law allows, as reflected in this published policy.
Cancellation and Return Address
Unless Dash gives an authorized alternative, the return location is 5 Maple Ave, Cambridge, Massachusetts, 02139, United States and advance approval remains required; in the same context, contact Dash to cancel before fulfillment ships because shipped orders must proceed through the Refund Policy, and this rule governs the applicable process.
Items Outside the Change-of-Mind Policy
As part of this published policy, the change-of-mind option does not cover customized goods, clearance or Final Sale items, gift cards, or opened intimate and hygiene-sensitive products; accordingly, a listed exclusion never removes remedies for damage, defect, wrong fulfillment, missing items, or another non-waivable legal right.
How Approved Refunds Are Paid
For straightforward administration, for Dash customers, after receipt and inspection, an approved refund is returned to the original payment method within 5-10 business days; a later statement date may result from the payment provider's own processing time, and this rule governs the applicable process.
Merchant Information
Business name: Dash
Trade name: Dash
Email: Support@bydasa.shop
Phone: 3102287215
Physical address: 5 Maple Ave, Cambridge, Massachusetts, 02139, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)